Of course, TexCare is not tested on animals!

Why don't we write it everywhere?

As one customer wrote:

>>Det fremgår ikke umiddelbart af jeres side om jeres produkter helt eller delvist er testet på dyr?<<

We wrote back:

Hey Jette,

Thanks for your email, it's interesting.

It's hard being a consumer, just look at this:
Current marketing legislation means that it is not allowed to state what a product does or does NOT contain. Especially not if you write something that is not already allowed.

Another thing is that there is almost always perfume in detergents – and since at least ½ million people in Denmark can't tolerate perfume (natural or chemical, natural is actually the worst) – it's natural for TexCare not to put perfume in.

We are allowed to write that...

Unfortunately, there are many importers, but also Danish manufacturers, who do not comply with the Marketing Practices Act.
Everyone wants to write something extra to get customers, and then they go right to the edge - or over it.

The Consumer Ombudsman takes on major cases, but smaller ones probably don't have time unless an alert consumer contacts them.

As a consumer, it has been made easy to report violations:

https://www.forbrugerombudsmanden.dk/kontakt/spoergmaal-eller-klage/

There's a complaint form ready for you to fill out.

Generally regarding animal testing:
Since 2009, there has been a ban in the EU on marketing products and ingredients that have been tested on animals – regardless of where in the world it took place.

Also, when companies use terms like "environmentally friendly" or "we don't use child labor" or similar, these terms must meet the requirements of the Marketing Practices Act in order to be used.

According to marketing law, any claims made should be relevant to the product. For example, it's not relevant to say 'Made without the use of child labor' about a product made in Denmark, as child labor is illegal here.

If the product merely complies with the law, it is not legal to highlight the mandatory conditions as something special for the product. For example, if a product complies with the law that there must not be a specific substance in a plastic container for storing food, it is not legal to highlight this as a special advantage of the product.

So, if you've seen manufacturers who write: "Not tested on animals" it's illegal to write – because it's illegal to do it, and then the Consumer Ombudsman would like to hear about it.

We received this answer from Jette:
I'm glad that everything related to animal testing is prohibited.
However, what surprises me is that I can buy a make-up product in Denmark that, according to Anima and others, is wholly or partly tested on animals - I shouldn't be able to do that...
BUT I am happy that I can buy your products.

Happy weekend!
Regards
Jette D.